Thank you for shopping at visal.lk. We want to ensure that you are completely satisfied with your purchase. If you have any questions about our return policy, please don’t hesitate to contact us at [your contact email].
1. Return Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
2. Time Frame
- You have 5 days to initiate a return from the date you received it.
3. Return Process
To initiate a return, please follow these steps:
- Contact us at vis.vimana@outlook.com to request a return authorization and call [phone number].
- Pack the item securely in the original packaging, including all accessories.
- Include a copy of the original receipt or proof of purchase.
- Ship the item to the address provided during the return authorization process.
Please note that the customer is responsible for the return shipping costs.
4. Refund Process
Once your return is received and inspected, we will send you an email/SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
5. Exchanges
If you wish to exchange an item, please contact us at vis.vimana@outlook.com. We will guide you through the exchange process, and any price differences will be handled accordingly.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at vis.vimana@outlook.com with details and photos of the product. We will guide you through the return or replacement process.